Last updated: July 2026 · Version 2.0
These Terms and Conditions regulate access to and use of the CitAquí platform, available at citaqui.cl. By accessing, browsing, or using the services offered by CitAquí, the user ("Business" or "Client") agrees to be bound by these terms in their entirety.
CitAquí offers a technology platform in SaaS (Software as a Service) mode, designed for service businesses (barbershops, hair salons, spas, veterinary clinics, etc.) to manage online bookings. The platform enables: (a) Online appointment or booking scheduling; (b) Management of professionals, branches, and schedules; (c) Automatic client notifications; (d) Usage reports and statistics.
To use CitAquí as a business, the user must: (a) Be at least 18 years old with legal capacity to contract; (b) Create an account providing truthful, complete, and current information; (c) Ensure confidentiality of their access credentials; (d) Notify immediately of any unauthorized use of their account. CitAquí reserves the right to reject, suspend, or cancel accounts that violate these terms.
CitAquí grants the user a limited, non-exclusive, non-transferable, and revocable license to access and use the platform according to the terms established herein. The user commits to: (a) Not using the service to develop competing products; (b) Not modifying, copying, reproducing, distributing, or creating derivative works of the platform; (c) Not attempting unauthorized access, reverse engineering, or bypassing security measures.
CitAquí offers subscription plans with variable features and pricing. Billing conditions include: (a) Services are offered through monthly or annual subscriptions with an initial free trial period; (b) Prices are expressed in CLP and include VAT; (c) Billing occurs in advance. Late payment results in service suspension; (d) The user may cancel their plan at any time from the administration dashboard. No refunds are issued for periods already elapsed; (e) CitAquí may adjust prices or modify plan features with a minimum 30-day advance notice.
The user commits to: (a) Using the platform in compliance with the law and these Terms; (b) Maintaining truthful and current information about services, schedules, pricing, and professionals; (c) Not uploading illegal, offensive, discriminatory content, or content that infringes third-party rights; (d) Protecting the privacy of client personal data in accordance with applicable law; (e) Assuming full responsibility for platform use and the accuracy of entered data.
Bookings made through CitAquí are governed by cancellation policies and conditions established by each business. CitAquí acts solely as a technological intermediary and is not responsible for: (a) Cancellations made by the business or client; (b) Failures in service delivery; (c) Disputes between the business and its clients. Each business is recommended to establish and clearly communicate its cancellation policies.
CitAquí complies with Law N° 21.719 on Personal Data Protection of Chile and other applicable regulations. (a) Personal data collected will be treated confidentially and used only for established purposes; (b) CitAquí acts as data processor regarding personal data managed by the business on the platform; (c) The business is responsible for obtaining informed consent from its own clients and informing them of privacy policies. For details, see our Privacy Policy.
All CitAquí content, including software, source code, graphic design, logos, trademarks, texts, and other elements, is the intellectual property of CitAquí or its licensors. Using the platform does not grant the user any rights over these elements beyond the limited use necessary to access the service. Reproduction, distribution, or modification of any CitAquí intellectual property content is prohibited.
CitAquí may suspend or cancel access to the service in whole or in part, temporarily or permanently, in the following cases: (a) Material breach of these Terms and Conditions; (b) Late payment of contracted fees for more than 15 days; (c) Illegal activities, contrary to morality, or infringing third-party rights; (d) Misuse, abusive, or fraudulent use of the system; (e) Force majeure events or insurmountable technical failures. When possible, CitAquí will notify the user in advance. The user is responsible for protecting their data during the subscription term.
Regarding CitAquí's liability: (a) CitAquí does not guarantee continuous and uninterrupted service availability (target SLA: 99.5%); (b) Not responsible for loss of data, income, clients, or benefits caused by technical failures, user errors, cyberattacks, or external events; (c) The user uses the platform at their own risk. CitAquí is not responsible for indirect, incidental, consequential, or punitive damages; (d) CitAquí's total liability to the user is limited to 100% of fees paid in the last 3 months of subscription.
CitAquí may modify these Terms at any time. Modifications will be communicated by email to the contact address associated with the account, with a minimum 30-day advance notice. Continued use of the platform after the notice period constitutes acceptance of the new terms. If the user does not accept the changes, they may cancel their subscription before they take effect.
These Terms are governed by the laws of the Republic of Chile. Any conflict, controversy, or claim arising from platform use shall be resolved by the competent ordinary courts of the Republic of Chile, according to jurisdiction established by Chilean procedural laws.
For inquiries, complaints, or requests, you can contact us at: hola@citaqui.cl